Staff Listing

Mission Statement


The Department of Housing, Food Services, and Panther Central strives for the highest standard of quality and service. It seeks to provide clean, comfortable, and safe living and dining accommodations for undergraduate students. In addition, it seeks to provide friendly and courteous service to current and prospective students, faculty, and staff through Panther Central, a 24-hour, seven-day-per-week customer service center.

Leadership Team -

Dr. Jim Earle - Assistant Vice Chancellor for Business

Panther Central

Email:


Dr. Jim Earle oversees the Department of Housing, Food Services, and Panther Central, as well as two campus stores. He manages a staff of 140 employees in 20 housing facilities and 18 dining locations. In addition, Jim manages the University’s contracted food services relationship with the on campus food service provider and their 500 employees. His departments are responsible for the housing assignment process, the ID center, and the maintenance and operations of housing facilities that accommodate nearly 8,000 students residing on campus. Jim joined the University of Pittsburgh in 1993, where he served the Athletic Department for 11 years before taking on his current role. Jim is committed to fulfilling the department’s mission of working to make school a little more like home.

Julie Bannister - Director of Customer Experience and Business Systems

Panther Central

Email: jmd1003@pitt.edu


Julie oversees Customer Experience and Business Systems for the Department of Auxiliary Services. Her duties include: directing all Panther Central operations including customer service, financing, policies, procedures, systems, and programs, managing the development and implementation of Departmental hardware and software systems, reviewing all marketing and communications efforts, oversight of all on campus housing assignments and University-owned off campus leasing, and supervision of staff.

Ronald Markovich - Assistant Director, Maintenance Operations Manager

Email:


Ron oversees the maintenance and housekeeping operations for the Department of Housing, Food Services, and Panther Central. He supervises all superintendents, engineers, electricians, mechanics, and housekeepers. Ron assigns daily work orders, and manages the preventative and corrective maintenance programs. Some additional duties include: budgeting, ordering building equipment, supplies, and tools, administering labor contracts, managing fire system maintenance, assisting with strategic planning, and special project coordination.

Jamie Siegel - Administrative Assistant

Email: jls294@pitt.edu


Jamie serves as the administrative assistant to the Assistant Vice Chancellor for Business. Her duties include: organizing and coordinating special events within the department, creating and distributing the interdepartmental newsletter, maintaining close working relationships with outside vendors and other University departments, and providing administrative support to the Assistant Vice Chancellor for Business. In addition to her daily responsibilities, Jamie is also the department’s United Way Coordinator.

Operations Team -

Ronald Markovich - Assistant Director, Maintenance Operations Manager

Email:


Ron oversees the maintenance and housekeeping operations for the Department of Housing, Food Services, and Panther Central. He supervises all superintendents, engineers, electricians, mechanics, and housekeepers. Ron assigns daily work orders, and manages the preventative and corrective maintenance programs. Some additional duties include: budgeting, ordering building equipment, supplies, and tools, administering labor contracts, managing fire system maintenance, assisting with strategic planning, and special project coordination.

Michelle Smith - Housekeeping Coordinator

Email:


Michelle supervises all housekeepers in the Housing Department. She is responsible for managing daily work assignments, monitoring work performances, and overseeing the cleanliness of the residence halls. In addition to her supervisory duties, Michelle processes housekeeping work requests, orders housekeeping supplies and equipment, completes special projects, and makes budgeting recommendations.

Clayton Gruber - Assistant Housekeeping Coordinator

Clayton Gruber

Email: CJG89@pitt.edu


Clayton assists in the supervision of all housekeepers in the Department. Some of his responsibilities include: building inspections, creating daily job assignments for employees, processing and assigning housekeeping work requests, ordering of supplies and equipment, and training of new employees. Clayton serves as acting supervisor in the Housekeeping Coordinator’s absence.

Mark Adrian - Building Superintendent - Buildings: Towers A, B and C, Ruskin and Nordenberg.

Email: madrian@pc.pitt.edu


Mark is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Mark!

Andy Brown - Building Superintendent

Email:


Andy is responsible for daily inspections of all residence halls, retail, and office spaces, concentrating on cleanliness, aesthetic, and safety issues. He monitors corrective and preventative maintenance work orders, as well as ongoing projects to ensure all departmental expectations are met. Andy also meets and follows up with customers on a regular basis to address any concerns, and to confirm customer satisfaction.

Chris Niemann - Building Superintendent - Buildings: Holland Hall, Brackenridge Hall, Bruce Hall, Amos Hall, and McCormick Hall.

Chris Niemann

Email: cln36@pitt.edu


Chris is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Chris!

Bill Ryder - Assistant Manager - Buildings: University owned Off Campus Apartments.

Email: wryder@bc.pitt.edu


Bill is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Bill!

Jim Wagner - Building Superintendent - Buildings: Lothrop Hall, Forbes Hall, and Bouquet Gardens.

Jim Wagner

Email: JAW275@pitt.edu


Jim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Jim!

Tim Wege - Building Superintendent - Buildings: Sutherland Hall, Pennsylvania Hall, Panther Hall and Fraternities.

Email: twege@pc.pitt.edu


Tim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Tim!

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Customer Experience and Business Systems Team -

Julie Bannister - Director of Customer Experience and Business Systems

Panther Central

Email: jmd1003@pitt.edu


Julie oversees Customer Experience and Business Systems for the Department of Auxiliary Services. Her duties include: directing all Panther Central operations including customer service, financing, policies, procedures, systems, and programs, managing the development and implementation of Departmental hardware and software systems, reviewing all marketing and communications efforts, oversight of all on campus housing assignments and University-owned off campus leasing, and supervision of staff.

Katherine Hendrickson - Assistant Director, Assignments and Leasing Manager

Email:


Katherine manages the housing assignment selection, application, and retention process for all on campus housing assignments as well as the leasing process for all University-owned off campus apartments. In addition, Katherine oversees the off campus living portal, supervises staff, and completes special projects for the Department.

Michael Barker – Shift Lead, Evening Shift

Michael Barker

Email: pc@pc.pitt.edu


Michael assists in supervising the evening shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, Michael assists with special departmental projects as needed.

Jen Belden-England – Customer Care Specialist

Jen Belden-England

Email: pc@pc.pitt.edu


Jen is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Kelsey Brueckner – Senior Business Systems Analyst

Email:


Kelsey serves as the Senior Business Systems Analyst for the Department of Auxiliary Services. Her daily responsibilities include serving as one of the lead systems administrators for the various departmental systems, troubleshooting, responding to service requests, and routine maintenance. In addition to her regular duties, Kelsey assists with system enhancements and researches future systems initiatives.

Pamela Bryant – Customer Care Specialist

Panther Central

Email: pc@pc.pitt.edu


Pamela is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Kelly Deasy – Customer Care Specialist

Panther Central

Email: pc@pc.pitt.edu


Kelly is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Dan Gebhart - Customer Care Specialist

Panther Central

Email: pc@pc.pitt.edu


Dan is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Dan Gongaware - Customer Care Specialist

Panther Central

Email: pc@pc.pitt.edu


Dan is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Christopher Harding - Customer Care Specialist

Email: pc@pc.pitt.edu


Chris is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

James Kardell - Panther Central Manager

Panther Central

Email: pc@pc.pitt.edu


James supervises all daily customer service operations at Panther Central. He manages a team of Customer Care Specialists, and helps troubleshoot complex customer service issues. In addition to completing a variety of administrative tasks, James helps create policies and procedures to ensure that the Panther Central team delivers the highest quality customer service.

Mandi Keller - Customer Care Specialist

Email:


Mandi is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Eric Langberg - Shift Lead, Morning Shift

Panther Central

Email:


Eric assists in supervising the daylight shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, Eric assists with special departmental projects as needed.

Jessica Malandro - Customer Care Specialist

Panther Central

Email: pc@pc.pitt.edu


Jessica is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Trisha Margiotti - Off Campus Living Specialist

Email: tmargiotti@bc.pitt.edu


Trisha assists with maintaining the off campus living portal - posting off campus apartment vacancies, sublets, roommate requests, etc. She also schedules and conducts University-owned off campus apartment viewings/tours, and answers general off campus living questions.

Andrew Nguyen - Business Systems Analyst

Email: pcsupport@pc.pitt.edu


Andrew serves as a Business Systems Analyst for all Department of Auxiliary Services systems, with a special concentration on Kronos and TMA. Other responsibilities include: responding to service requests for the various systems, troubleshooting, set up of guest scan-in systems, POS devices, vending, laundry, and copy readers, and providing excellent customer service and support.

Kaitlin Powell - Communications and Design Coordinator


Kaitlin is responsible for the graphic design and photography for the Panther Central, Housing Services, and University Stores websites, marketing efforts, and publications. She also assists with Departmental social media communications, marketing initiatives, and analyzing current trends in web design.

Clayton Robinson - Customer Care Specialist

Panther Central

Email:


Clayton is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Richard Rode - Business Systems Manager

Panther Central

Email: pcsupport@pc.pitt.edu


Rich is the lead technical staff expert for the Department of Auxiliary Services. He is responsible for analyzing and configuring components of departmental software including RMS, Blackboard, Persona, Micros, Kronos, TMA, and Sequoia. Some duties include: overseeing updates of software, troubleshooting complex technical issues, maintaining relationships with software and hardware vendors, and making budget recommendations.

Tami Roskies - Office Assistant

Email: troskies@pc.pitt.edu


Tami is a member of the Panther Central team who is responsible for a variety of routine administrative office functions. Some of her responsibilities include filing, shredding, copying, maintaining the file room, general up-keep of the office area, and other basic administrative duties as needed.

Kevin Stiles - Leasing Coordinator

Kevin Stiles

Email: kstiles@bc.pitt.edu


As the Leasing Coordinator, Kevin oversees all aspects of the University-owned off campus housing application process including apartment viewings/tours, leasing and renewals. He also manages the off campus living portal, and assists with community outreach and marketing.

If you are interested in University-owned off campus housing, please reach out to Kevin!

Malcolm Taylor - Shift Lead, Overnight Shift

Panther Central

Email: pc@pc.pitt.edu


Malcolm assists in supervising the overnight shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, Malcolm assists with special departmental projects as needed.

Rebecca Thomas - Customer Care Specialist

Email: pc@pc.pitt.edu


Rebecca is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Rachel Yoke - Communications Coordinator

Email: ryoke@pc.pitt.edu


Rachel is responsible for the written content and communications for the Panther Central, Housing Services, and University Stores websites, marketing efforts, and publications. She also assists with Departmental social media communications, marketing initiatives, and updating the website.

Tom Zullo - Customer Care Specialist

Panther Central

Email:


Tom is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

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Publications and Forms

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For quick access to important Housing and Dining documents as well as frequently used forms, please visit the publications page!

Questions, Suggestions and Feedback

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