Frequently Asked Questions
Check here first for answers to your housing questions. Still can't find what you're looking for? Contact Panther Central. We're at your service.
Is housing available during winter and summer recess?
Yes. The University offers 12-month housing to our incoming first-year students and upperclassmen in Tower A and Tower C respectively. Students are able to indicate interest in 12-month housing during the housing application process and will be assigned to Tower A or Tower C based on housing availability and pending signed supplemental recess agreements.
Learn more about 12-month housing.
Can an incoming freshman choose a roommate?
Yes. You can indicate a roommate preference on your housing/dining services application. If both individuals agree, we will try to accommodate the request. Both you and your potential roommate must submit online the other person's seven-digit University ID (also known as the PeopleSoft number) on the online housing/dining services applications. We will do our best to accommodate any roommate requests; however, we cannot guarantee that we will always be able to do so.
Can incoming freshmen select their residence hall?
Incoming freshmen can indicate the type of housing they prefer, for example, double, single, triple, or quad, and the building. Panther Central staff will do their best to accommodate any preferences you may have.
When do freshmen receive their housing assignments?
We generally mail a "notice of assignment" to students in July. This notice will include information on how to go online and view your new assignment and room number, as well as contact information for your roommate(s). The residence halls' mailing addresses will be included as well.
Can I change my room selection?
Room changes are generally done on an emergency basis only. If you would like to change your room assignment prior to moving into your housing accommodation, contact Panther Central. Room changes may be made, pending space availability, on a case by case basis.
Once you have moved into your assigned accommodation, room changes will no longer be made by contacting Panther Central. If you live in a residence hall and are having an issue with your roommate, contact your resident assistant to discuss the problem. If you are living in an apartment style building, please come to Panther Central to discuss your request.
Who has a housing guarantee?
First-year fall-term freshmen admitted through the Office of Admissions and Financial Aid are guaranteed on-campus housing. The guarantee is good for three consecutive years, provided you continue to meet housing application and deposit deadlines in each subsequent year.
Who does not have a guarantee?
Fourth-year students (seniors) are not guaranteed on-campus housing. Other nonguaranteed students are transfer students, regional campus students, current students who live off campus, dental hygiene students, College of General Studies students, graduate students, and any students who did not meet the current or previous years' housing application and deposit deadlines.
What options does a nonguaranteed student have?
- The waiting list. Contact Panther Central to request a housing contract. We will add your name to the waiting list in the order that your housing contract is received.
- Off-Campus Living provides students with the necessary information and tools to successfully reside in off-campus accommodations, including a Renters' Guide, apartment listings, roommate and subletting service, as well as other useful tips and contact information to assist you in your role as tenant.
When are wait-listed students notified of housing?
Wait-listed students are contacted as soon as housing is available to them. Usually we are able to begin making phone calls and/or assignments in June. Wait-listed students who are assigned to a University accommodation will receive a "notice of assignment" after an assignment has been made.
Is there a chance wait-listed students will not receive housing?
Yes. We recommend that all wait-listed students pursue all of their options and seek off-campus housing as well as remaining on the wait list for University housing. While we cannot guarantee that a wait-listed student will obtain University housing, this allows a student to access all options and make an educated decision concerning housing. The housing deposit is refundable if a wait-listed student does not receive on campus housing.
When can I check my wait-list status?
Panther Central usually has a wait list available as early as June.
How is wait-listed status determined?
Students who do not currently live on campus are added to the wait list in the order that we received their contracts.
If a wait-listed student finds off-campus accommodations, will the deposit be refunded?
You will be refunded only if you cancel your application prior to being assigned on campus housing. Fill out a cancellation form as soon as you no longer desire on-campus housing, and we will refund your deposit. If you reject on-campus housing when it is offered, fill out a cancellation form, and we will refund your deposit. If you accept housing, but then later decline it, you will forfeit your deposit.
Once they obtain on-campus housing, can wait-listed students obtain a guarantee for next year?
No. Nonguaranteed students can never receive a guarantee. Once they are living on campus, they will receive future housing materials before incoming students and can reapply for the housing waitlist.
What do I do if I think I have bed bugs?
If you suspect that you have a case of bed bugs, we urge you to contact Panther Central immediately. Early detection is extremely important to prevent spreading and any suspicion is worth investigating. Panther Central will confidentially address your report by sending licensed exterminators to your room to assess the situation within 24 hours of your call. Bed bugs are not pests that can be controlled effectively with do-it-yourself measures. Therefore, if you do suspect that you have bed bugs, please do not attempt to resolve the issue yourself.
If we do confirm that bed bugs are present in your room, don't panic. Bed bugs are pests that can be exterminated safely and successfully if you follow all guidelines given to you by Panther Central. Panther Central will provide a detailed treatment plan for any student with a confirmed case of bed bugs. It is extremely important that students follow the written instructions carefully and quickly as treatment cannot begin until certain steps have been completed.
Click here to review information on how to identify bed bugs and get answers to many common questions about bed bugs.
For quick access to important Housing and Dining documents as well as frequently used forms, please visit the publications page!
Questions, Suggestions and Feedback
Have a question, comment or suggestion? Please drop us a line and let us know how we can help you. We'd especially love to know if you have comments or suggestions about how we can improve our services for you.
Meet Your Panther Central Team
Get to know your PC Team. Our entire team is full time staff and many of us are Pitt graduates.