Panther Central

Mobile Panther ID Guide

Welcome to Mobile Credential!

Your Mobile Panther ID is now available in Apple Wallet, Google Wallet, and Samsung Wallet! 

Once set up, you will use your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones to tap at readers across campus to access University buildings and services. Your Mobile Panther ID acts just like your physical card and now you can add it to your preferred digital wallet.  

Getting Started 

Minimal set up is required to use your Mobile Panther ID, and most users can begin using it on their phone in minutes. An approved photo is required. If you have not uploaded your photo, follow the instructions on the Panther Central website.

View our instructions to set up your digital devices, or click on the links below for your operating system.

Frequently Asked Questions

Where can I use my Mobile Panther ID?
  • Doors and Building Access
  • Laundry 
  • Libraries 
  • Dining Hall Turnstiles
  • Bookstore 
  • All Pitt Eats locations
  • Student Recreation
  • Residence Hall Gyms
  • Guest Check-in
  • Cart Sign-Out
  • Parking Access
I am not having success adding my Mobile Panther ID to my device.  Who can help me? 

Contact Panther Central at (412) 648-1100.

Do I still need my physical Panther Card?

No, not if you are using the Mobile Panther ID.  After the initial rollout phase ends, you will need to choose between the Mobile Panther ID and the plastic card. Your plastic Panther Card will be deactivated if you convert to the Mobile Panther ID.  You may have an active physical Panther Card OR a Mobile Panther ID – but not both.

Can I still use my physical Panther Card once I have created my Mobile Panther ID? 

After the initial rollout phase ends, you will need to choose between the Mobile Panther ID and the plastic card. Your Panther Card will be deactivated if you use the Mobile Panther ID.  Remember, the Mobile Panther ID is a privilege and benefit of being part of the University of Pittsburgh community. Anyone found to be misusing their physical card or Mobile Panther ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

How do I update information on my Mobile Panther ID? 

Name information on the Mobile Panther ID comes to us from the University’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Mobile Panther ID  on your phone within 48 hours. 

I am leaving the University. What happens to my Mobile Panther ID? 

As with your physical Panther Card, your Mobile Panther ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Pitt, your credential will stay active and update accordingly. 

How do I activate and install multifactor authentication? 

Instructions can be found here.

Why are my account balance(s) not displaying? 
  • If your account balances are $0, they will not display until funds are added.  
  • If you have available funds that are not displaying, please contact Panther Central at (412) 648-1100. 
Why do I have a negative balance on my Mobile Panther ID? 

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.   

How do I change or recover my school login password (Pitt Passport)? 

Contact the Technology Help Desk 412-624-HELP (4357).

I already have the Transact eAccounts mobile app installed. Do I need to update? 

You should check and install any updates for the Transact eAccounts app. 

How do I update the Transact eAccounts mobile app? 

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

My balance is different on my device than in Transact eAccounts? 

Confirm your device is not in airplane mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.  

Can I use my Mobile Panther ID if my phone's battery is dead? 

Yes, but it depends on your device.

  • iPhone users: If you have an iPhone XS, XS Max, or XR (or newer), you can use Express Mode with power reserve for up to five hours after your phone shuts down due to low battery. (Learn more at Apple Support.) Older iPhones (iPhone 8 and earlier) do not support this feature.
  • Samsung users: If you have an eligible Samsung Galaxy phone or watch, you can make up to 15 transactions within 24 hours after your device powers off from low battery.

  

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my Mobile Panther ID? 

Contact Panther Central at (412) 648-1100 to notify us to deactivate your Mobile Panther ID.  Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. 

If you suspect fraudulent activity using Panther Funds, Pitt Cash, or Dining Dollars, contact Panther Central and report the suspected fraud. If door access was involved, also contact Panther Central at (412) 648-1100.

Also, users can deactivate their own credentials by following these steps:

  • Open the Transact eAccounts app. 
  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the credential you want to deactivate and toggle it off.  
  • You will receive a confirmation email. Only the selected credential will be deactivated. All other credentials will remain active.  

In the Transact eAccounts web version: 

  • Select Card Services 
  • Select Deactivate Card 
  • Select the credential to deactivate and click on Deactivate Card 
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

Additional instructions for Lost/Found Apple devices and Find My iPhone  

Additional instructions for Lost/Found Samsung devices and SmartThings Find

How do I reactivate my Mobile Panther ID if I find my lost device? 

To reactivate a found device that was suspended, perform the following steps: 

  • Open the Transact eAccounts App. 
  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the credential you want to reactivate and toggle it on.  
  • You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts Web Version: 

  • Select Card Services 
  • Select Activate Card 
  • Select the credential to reactivate  
  • You will receive a confirmation email. Only the selected card will be reactivated.   

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: