Panther Central

Staff Directory

Operations Team | Leadership Team | Panther Central

Leadership Team

Matthew Sterne - Vice Chancellor for Business Services

Email: matthew.sterne@pitt.edu

Matthew Sterne is the Vice Chancellor for Business Services at the University of Pittsburgh. In this role, he oversees all auxiliary operations for the University, which includes housing, dining, Panther Central, conference services, University Club, campus stores operations, parking and transportation services, mailing, printing and copy services, and surplus property. Matthew manages a staff of over 300 employees in multiple facilities on campus including 20 residence halls, 18 dining locations, and four stores.

Matthew’s prior experience includes more than 20 years in the hospitality industry, including other senior leadership roles. He has managed Fairmont properties in Boston; Scottsdale; Sonoma; and Mont-Tremblant, Canada. He also has experience managing Sheraton Hotels in Montreal and San Diego.

Matthew holds a bachelor’s degree from Concordia University, an MBA from Queen’s University, and graduated from Leadership Pittsburgh Inc. program. He served on the Pennsylvania Restaurant and Lodging Association Board of Directors and as vice chair of Pittsburgh Downtown Partnership.

Julie Bannister – Assistant Vice Chancellor for Auxiliary Services

Email: jmd1003@pitt.edu

As the Assistant Vice Chancellor for Auxiliary Services, Julie Bannister oversees and provides strategic guidance to the Housing Assignments and Leasing, Panther Central, and Dining Services units of Business, Hospitality, and Auxiliary Services. She also supervises the support units of Marketing and Communications and Business Systems. Julie’s duties include oversight of all on-campus housing assignments and University-owned off-campus leasing, direction of Panther Central’s 24-7 customer care center, management of over twenty on-campus dining locations, review of marketing materials, development and implementation of departmental business systems, and supervision of staff.

Jamie Constantino – Administrative and Project Coordinator

Email: jls294@pitt.edu

Jamie serves as the Administrative and Project Coordinator for Business and Auxiliary Services. She coordinates, assists with, and takes the lead on special departmental projects, serving as the department United Way Coordinator. Jamie represents the department as a liaison with other University offices, vendors, and business partners. She acts as a liaison on behalf of the Vice Chancellor for Business Services.

Mandi Keller – Administrative Specialist

Email: mkeller@pc.pitt.edu

Mandi serves as the Administrative Specialist to the Assistant Vice Chancellor for Auxiliary Services. Her responsibilities include providing direct administrative support to departmental leadership, data entry and management, monthly reporting, and other special projects.

Auxiliary Business Administration and Maintenance 

Jim Wagner – Director of Maintenance and Housekeeping 

Email: JAW275@pitt.edu

As Director of Maintenance and Construction, Jim oversees all daily maintenance activities as well as construction and renovation departmental projects. His duties include supervision and safety of all maintenance personnel as well as preventative maintenance planning. Jim also heads the development of construction drawings and specifications, managing projects from initiation through construction.

Illona Beresford - Director of Projects and Planning 

Email: dlb20@pitt.edu

Michelle Smith – Housekeeping Manager

Email: mis169@pitt.edu

Michelle supervises all housekeepers in Business and Auxiliary Services. She is responsible for managing daily work assignments, monitoring work performances, and overseeing the cleanliness of the residence halls. Additionally, Michelle processes housekeeping work requests, orders housekeeping supplies and equipment, completes special projects, and makes budgeting recommendations.

Mark Adrian – Building Superintendent 

Email: madrian@pc.pitt.edu

Buildings: Centre Plaza Apartments, College Garden Apartments, Forbes-Craig Apartments, Mayflower Apartments, Ruskin Hall

Mark is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in a building listed above, please contact Mark!

George Halter – Building Superintendent

Email: geh56@pitt.edu 

Buildings: Litchfield Towers A, B, C, University Club 

George is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in a building listed above, reach out to George!

Steve Wilson – Building Superintendent 

Email: swilson@bc.pitt.edu

Buildings: Amos Hall, Brackenridge Hall, Bruce Hall, Holland Hall, McCormick Hall, Nordenberg Hall 

Steve is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Nate!

Tim Rose – Building Superintendent 

Email: arose@pc.pitt.edu

Buildings: Bouquet Gardens, Central Oakland Apartments, Forbes Hall, Hyacinth Place, Lothrop Hall 

Tim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Tim!

Jim Susick – Building Superintendent 

Email: jsusick@pc.pitt.edu

Buildings: The Fraternity Complex, Darragh Street Apartments, Irvis Hall, Panther Hall, Sutherland Hall

Jim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Jim!

Tim Wege – Assistant Manager 

Email: twege@pc.pitt.edu

Tim is responsible for the supervision of all maintenance operations union employees including Housekeepers, Operating Engineers, Maintenance Mechanics, and Electricians. He assigns both preventative and corrective maintenance orders, manages daily work assignments, and monitors work performances. He ensures that all buildings meet department standards for cleanliness and efficiency. He also assists with special projects and initiatives as assigned.

Chris Finger - Housekeeping Coordinator

Email: cfinger@pc.pitt.edu

Chris assists in the supervision of the housekeepers within Business and Auxiliary Services. His responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. He also conducts training of new employees and creates daily job assignments for employees.

Markeita Johnson - Housekeeping Coordinator

Email: mmj37@pitt.edu

Markeita assists in the supervision of the housekeepers within Business and Auxiliary Services. Her responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. She also conducts training of new employees and creates daily job assignments for employees.

Adam Johnson - Housekeeping Coordinator

Email: ajj47@pitt.edu

Adam assists in the supervision of the housekeepers within Business and Auxiliary Services. His responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. He also conducts training of new employees and creates daily job assignments for employees.

Auxiliary Services

Gary Antonucci - Customer Care Specialist

Contact Panther Central

Gary is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Gabriel Aoki - Customer Care Specialist

Contact Panther Central

Gabriel is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Adetayo Babarinde - Customer Care Specialist 

Contact Panther Central

Adetayo is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Julie Bannister – Assistant Vice Chancellor for Auxiliary Services

Email: jmd1003@pitt.edu

As Assistant Vice Chancellor for Auxiliary Services, Julie Bannister oversees and provides strategic guidance to the Housing Assignments and Leasing, Panther Central, Dining Services, and Conference Services units of Business and Auxiliary Services. She also supervises the support units of Marketing and Communications and Business Systems. Julie’s duties include oversight of all on-campus housing assignments and University-owned off-campus leasing, direction of Panther Central’s 24-7 customer care center, management of over twenty on-campus dining locations, detailed execution of conferences and events, review of marketing materials, development and implementation of departmental business systems, and staff supervision.

Michael Barker – Leasing Coordinator 

Email: mbarker@pc.pitt.edu 

As Leasing Coordinator, Mike oversees all aspects of the University-owned off-campus housing application process. This process includes apartment viewings/tours, leasing, and renewals. He also manages the off-campus living portal, and assists with community outreach and marketing. If you are interested in University-owned off-campus housing, please reach out to Mike!

John Bumbera - Senior Business Systems Analyst

Email: jbumbera@pc.pitt.edu

John serves as the Senior Business Systems Analyst for Business and Auxiliary Services. His daily responsibilities include analysis and support of all departmental systems, responding to service requests, installations, upgrades, and routine maintenance. In addition to his regular duties, John assists with system enhancements and researches future systems initiatives.

Ryan Cassidy – Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Ryan is a Business Systems Analyst for Business and Auxiliary Services systems, with a special concentration on MBS and Blackboard. His responsibilities include responding to service requests for the various systems and troubleshooting while providing excellent customer service and support. Additionally, Ryan sets up guest scan-in systems, POS devices, vending, laundry, and copy readers for the University.

Elizabeth Davis - Customer Care Specialist

Contact Panther Central

Elizabeth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Jennifer Dawkins-Hill - Shift Lead

Contact Panther Central

Jennifer is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Mary Beth Henderson – Customer Care Specialist

Contact Panther Central

Mary Beth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Tanya Hughes-Smith – Customer Care Specialist

Contact Panther Central

Tanya is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Karen Junker - Customer Care Specialist

Contact Panther Central

Karen is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

James Kardell – Panther Central Manager

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James supervises all daily customer service operations at Panther Central. He manages a team of Customer Care Specialists and helps troubleshoot complex customer service issues while completing various administrative tasks. James helps create policies and procedures to ensure that the Panther Central team delivers the highest quality customer service.

Maureen Kearns - Customer Care Specialist

Contact Panther Central

Maureen is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Kathleen Kyle – Director of Housing and Panther Central

Email: kak58@pitt.edu 

As Director of Housing and Panther Central, Kathleen oversees the entire on-campus housing process and leasing for University-owned off-campus apartments. In addition, she is responsible for the direction of Panther Central operations, including customer service, quality assurance, and staff supervision. Kathleen plays a critical role in Arrival Survival operations.

Trisha Margiotti – Off-Campus Living Specialist

Email: tmargiotti@bc.pitt.edu

Trisha assists with maintaining the off-campus living portal - posting off-campus apartment vacancies, sublets, roommate requests, etc. She also schedules and conducts University-owned off-campus apartment viewings/tours, and answers general off-campus living questions.

Kori Eckstrom – Assignments and Leasing Coordinator 

Email: koe3@pitt.edu

Kori assists in managing all aspects of University-owned housing assignment/leasing processes and management, including room selection/retention, first-year application process, housing assignments for upper-class and on-campus Greek chapters, room changes, year-round housing, spring, and summer housing assignments, and monitoring early student arrivals and late departures. Kori is also responsible for assisting with data analysis; software coordination; serving as the liaison between residents, other departments, and the Oakland area as necessary; resolving high-level assignment issues; and, advising students.

Jena Meyer – Senior Housing Assignments Coordinator

Email: jmeyer@pc.pitt.edu

Jena oversees the department’s housing and accommodation management system and all aspects of the University's on-campus housing assignment process - including room selection/retention, the freshman application and assignment process, Living Learning Community assignment, non-guaranteed housing and winter recess accommodations, and the development and customization of templates. Jena is also responsible for data analysis, collaborating with the Business & Auxiliary Services' Systems Team and Pitt IT on various interfaces, partnering with Residence Life, serving as the housing and accommodation management system liaison, and resolving high-level assignment issues.

Jessica Miele – Department Greeter

Contact Panther Central

Jessica serves as the Department Greeter for the Panther Central team. She greets guests coming into the office, answers questions, and refers customers to our knowledgeable Customer Care Specialists when needed. Jessica also assists with administrative tasks and special projects as assigned.

Andrew Nguyen – Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Andrew is a Business Systems Analyst for Business and Auxiliary Services systems, with a special concentration on Kronos and TMA. His responsibilities include responding to service requests for the various systems and troubleshooting while providing excellent customer service and support. Additionally, Andrew sets up guest scan-in systems, POS devices, vending, laundry, and copy readers for the University.

Susan Nguyen - Customer Care Specialist

Contact Panther Central

Susan serves as the Department Greeter for the Panther Central team. She greets guests coming into the office, answers questions, and refers customers to our knowledgeable Customer Care Specialists when needed. Susan also assists with administrative tasks and special projects as assigned.

Katerina Procyk – Communications Coordinator 

Email: kprocyk@pc.pitt.edu 

Katerina is responsible for the visual communication for Business and Auxiliary Services. She serves as the department’s main videographer leading production from start to finish. She is also the department’s main photographer, providing images for websites, merchandise, advertisement and social media.

Simmi Ravikumar - Customer Care Specialist

Contact Panther Central

Simmi is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Richard Rode – Senior Manager of Business Systems 

Email: pcsupport@pc.pitt.edu

Rich is the lead technical staff expert for Business and Auxiliary Services. His responsibilities include analyzing and configuring components of departmental software including RMS, Blackboard, Persona, Micros, Kronos, TMA, and Sequoia. He oversees updates of software, troubleshoots complex technical issues, maintains relationships with software and hardware vendors, and makes budget recommendations.

Tami Roskies – Office Assistant

Email: troskies@pc.pitt.edu

Tami is a member of the Panther Central team who is responsible for a variety of routine administrative office functions. Her responsibilities include filing, shredding, copying, maintaining the file room, general up-keep of office areas, and other basic administrative duties.

Ellyse St. John - Communications Coordinator

Email: estjohn@pc.pitt.edu

Ellyse leads department design initiatives, manages advertising and brand development projects, and designs marketing materials for Business and Auxiliary Services. She assists with social media graphics, web design, and research of current trends and best practices in the field.

Joanne Stiller - Evening & Overnight Shift Lead

Contact Panther Central

Joanne is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Nicole Weir – Customer Care Specialist

Contact Panther Central

Nicole is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Gregory Young - Customer Care Specialist

Contact Panther Central

Gregory is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Andre Wallace - Customer Care Specialist

Contact Panther Central

Andre is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Tom Zullo – Quality Assurance and Training Coordinator

Email: tzullo@pc.pitt.edu

Tom serves as the Quality Assurance and Training Coordinator for Panther Central. His duties include training and onboarding new staff and students, monitoring customer service, and assisting with policy and procedure development.