Panther Central

Staff Directory

Operations Team | Leadership Team | Panther Central

Leadership Team

Matthew Sterne - Vice Chancellor for Business Services

Email: matthew.sterne@pitt.edu

Matthew Sterne is the Vice Chancellor for Business Services at the University of Pittsburgh. In this role, he oversees all auxiliary operations for the University, which includes housing, dining, Panther Central, conference services, University Club, campus stores operations, parking and transportation services, mailing, printing and copy services, and surplus property. Matthew manages a staff of over 300 employees in multiple facilities on campus including 20 residence halls, 18 dining locations, and four stores.

Matthew’s prior experience includes more than 20 years in the hospitality industry, including other senior leadership roles. He has managed Fairmont properties in Boston; Scottsdale; Sonoma; and Mont-Tremblant, Canada. He also has experience managing Sheraton Hotels in Montreal and San Diego.

Matthew holds a bachelor’s degree from Concordia University, an MBA from Queen’s University, and graduated from the Leadership Pittsburgh Inc. program. He served on the Pennsylvania Restaurant and Lodging Association Board of Directors and as vice chair of Pittsburgh Downtown Partnership.

Julie Bannister – Assistant Vice Chancellor for Auxiliary Services

Email: jmd1003@pitt.edu

As the Assistant Vice Chancellor for Auxiliary Services, Julie Bannister oversees and provides strategic guidance to the Housing Assignments and Leasing, Panther Central, and Dining Services units of Business, Hospitality and Auxiliary Services. She also supervises the support units of Marketing and Communications and Business Systems. Julie’s duties include oversight of all on-campus housing assignments and University-owned off-campus leasing, direction of Panther Central’s 24-7 customer care center, management of over twenty on-campus dining locations, review of marketing materials, development and implementation of departmental business systems, and supervision of staff.

Mandi Keller – Administrative Specialist

Email: mkeller@pc.pitt.edu

Mandi serves as the Administrative Specialist to the Assistant Vice Chancellor for Auxiliary Services. Her responsibilities include providing direct administrative support to departmental leadership, data entry and management, monthly reporting, and other special projects.

 

Partnering Facilities Management Team

Mark Adrian – Facilities Manager

Email: madrian@pc.pitt.edu

Buildings: Centre Plaza Apartments, College Garden Apartments, Forbes-Craig Apartments, Mayflower Apartments, Ruskin Hall

Mark is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in a building listed above, please contact Mark!

Melissa Anesin - Housekeeping Coordinator

Email: mea125@pitt.edu

Melissa assists in the supervision of the housekeepers assigned to residence halls and apartment-style on-campus housing. Her responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. She also conducts training of new employees and creates daily job assignments for employees.

Markeita Johnson - Housekeeping Coordinator

Email: mmj37@pitt.edu

Markeita assists in the supervision of the housekeepers assigned to residence halls and apartment-style on-campus housing. Her responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. She also conducts training of new employees and creates daily job assignments for employees.

Tim Rose – Facilities Manager 

Email: arose@pc.pitt.edu

Buildings: Bouquet Gardens, Central Oakland Apartments, Forbes Hall, Hyacinth Place, Lothrop Hall 

Tim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Tim!

Jim Susick – Facilities Manager

Email: jsusick@pc.pitt.edu

Buildings: The Fraternity Complex, Darragh Street Apartments, Irvis Hall, Panther Hall, Sutherland Hall, Residences on Bigelow

Jim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Jim!

Tim Wege – Assistant Manager 

Email: twege@pc.pitt.edu

Tim is responsible for the supervision of all maintenance operations union employees including Housekeepers, Operating Engineers, Maintenance Mechanics, and Electricians. He assigns both preventative and corrective maintenance orders, manages daily work assignments, and monitors work performances. He ensures that all buildings meet department standards for cleanliness and efficiency. He also assists with special projects and initiatives as assigned.

Steve Wilson – Facilities Manager

Email: swilson@bc.pitt.edu

Buildings: Amos Hall, Brackenridge Hall, Bruce Hall, Holland Hall, McCormick Hall, Nordenberg Hall 

Steve is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Nate!

 

Auxiliary Services

Gabriel Aoki - Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Gabe is a Business Systems Analyst for Business, Hospitality and Auxiliary Services systems. His responsibilities include responding to service requests for various systems and troubleshooting while providing excellent customer service and support.

Julie Bannister – Assistant Vice Chancellor for Auxiliary Services

Email: jmd1003@pitt.edu

As Assistant Vice Chancellor for Auxiliary Services, Julie Bannister oversees and provides strategic guidance to the Housing Assignments and Leasing, Panther Central, Dining Services, and Conference Services units of Business and Auxiliary Services. She also supervises the support units of Marketing and Communications and Business Systems. Julie’s duties include oversight of all on-campus housing assignments and University-owned off-campus leasing, direction of Panther Central’s 24-7 customer care center, management of over twenty on-campus dining locations, detailed execution of conferences and events, review of marketing materials, development and implementation of departmental business systems, and staff supervision.

Michael Barker – Assignments and Leasing Coordinator 

Email: mbarker@pc.pitt.edu

As an Assignments and Leasing Coordinator, Mike assists in overseeing all aspects of the University-owned off-campus housing application process. This process includes apartment viewings/tours, leasing, and renewals. He also manages the off-campus living portal, and assists with community outreach and marketing. If you are interested in University-owned off-campus housing, please reach out to Mike!

Sandra Barsotti - Director of Marketing and Communications

Email: sab290@pitt.edu

As the Director of Marketing and Communications, Sandy lends her expertise to implementing, monitoring, and evaluating both internal and external marketing and communications strategies. Sandy oversees her Team, which serves the entire department's marketing and communications needs, including but not limited to social media, web design, visual and graphic design, branding, and email marketing. She evaluates and assesses the needs of the department and its communication and marketing strategies to ensure that all forms of communication work toward an integrated marketing and communication plan.

Rose Basso - Director of Dining Services

Email: rob42@pitt.edu

As the Director of Dining Services, Rose’s responsibilities include managing the contract with the University’s food service provider and monitoring the dining and catering programs. She engages students and staff to best meet their dining needs.

Lindsey Beck - Marketing and Communications Coordinator

Email: leb149@pitt.edu

Lindsey is responsible for the management of Business, Hospitality and Auxiliary Services social media accounts, creating content and working closely with departments to develop robust content calendars. Lindsey researches and analyzes social media best practices and trends and then strategizes with departments on future social media initiatives.

John Bumbera - Senior Business Systems Analyst

Email: jbumbera@pc.pitt.edu

John serves as a Senior Business Systems Analyst for Business, Hospitality and Auxiliary Services. His daily responsibilities include data reporting, analysis, and support of all departmental systems, responding to service requests, installations, upgrades, and routine maintenance. In addition to his regular duties, John supports the Team in data integration, assisting in the installation of new and upgraded systems, managing technical development and maintenance of our systems, and identifying new initiatives for the use of technology across the entire department.

Brandi Callaghan - Customer Care Specialist

Contact Panther Central

Brandi is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Scott Campbell - Daylight Shift Lead

Contact Panther Central

Scott is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Ryan Cassidy – Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Ryan is a Business Systems Analyst for Business, Hospitality and Auxiliary Services systems, with a special concentration on MBS and Blackboard. His responsibilities include responding to service requests for various systems and troubleshooting while providing excellent customer service and support. Additionally, Ryan sets up guest scan-in systems, POS devices, vending, laundry, and copy readers for the University.

Matt Cox - Senior Coordinator for Panther Central

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As the Senior Coordinator, Matt provides professional development opportunities for Panther Central and implements programming to strengthen office culture. In this role, Matt is instrumental in the hiring and onboarding of new staff. Matt also manages communication related to Panther Central and obtains and assimilates customer feedback to improve customer service.

Elizabeth Davis - Customer Care Specialist

Contact Panther Central

Elizabeth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Annie Doctrow - Marketing and Communications Coordinator

Email: aed136@pitt.edu

Annie is responsible for the development and management of multiple Business, Hospitality and Auxiliary Services web properties. Annie’s role includes assessment of web analytics, providing feedback and strategy to supervisors to enhance the departmental image and outreach efforts while enhancing website visitor experiences.

Kori Eckstrom – Assignments and Leasing Coordinator 

Email: koe3@pitt.edu

Kori is responsible for managing student housing and dining accounts as well as winter housing. Kori also assists with on-campus assignment processes for first-year and upper-class students.

Beth Fowler - Customer Care Specialist

Contact Panther Central

Beth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

John Gault – Manager of Dining Services

Email: jcg101@pitt.edu

As the Manager of Dining Services, John works with the University’s food service provider and monitors the dining and catering programs. He works with students and staff to best meet their dining needs.

Mary Beth Henderson – Customer Care Specialist

Contact Panther Central

Mary Beth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Tanya Hughes-Smith – Customer Care Specialist

Contact Panther Central

Tanya is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Adam Johnson - Assignments and Leasing Coordinator

Email: ajj47@pitt.edu

Adam assists with the on-campus assignment processes and management for upper-class students: including room selection/retention, application processes, Greek chapters, room changes, summer housing assignments, and monitoring early student arrivals and late departures.

James Kardell – Panther Central Manager

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James supervises all daily customer service operations at Panther Central. He manages a team of Customer Care Specialists and helps troubleshoot complex customer service issues while completing various administrative tasks. James helps create policies and procedures to ensure that the Panther Central team delivers the highest quality customer service.

August Korb - Customer Care Specialist

Contact Panther Central

August is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Kathleen Kyle – Director of Housing and Panther Central

Email: kak58@pitt.edu 

As Director of Housing and Panther Central, Kathleen oversees the entire on-campus housing process and leasing for University-owned off-campus apartments. In addition, she is responsible for the direction of Panther Central operations, including customer service, quality assurance, and staff supervision. Kathleen plays a critical role in Arrival Survival operations.

Divine Lanier - Customer Care Specialist

Contact Panther Central

Divine is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Zara Lock - Customer Care Specialist

Contact Panther Central

Zara is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Jena Meyer – Senior Housing Assignments Coordinator

Email: jmeyer@pc.pitt.edu

Jena oversees the department’s housing and accommodation management system and all aspects of the University's on-campus housing assignment process - including room selection/retention, the freshman application and assignment process, Living Learning Community assignment, non-guaranteed housing and winter recess accommodations, and the development and customization of templates. Jena is also responsible for data analysis, collaborating with the Business & Auxiliary Services' Systems Team and Pitt IT on various interfaces, partnering with Residence Life, serving as the housing and accommodation management system liaison, and resolving high-level assignment issues.

Jessica Miele – Customer Service and Quality Assurance Coordinator

Contact Panther Central

Jessica serves as the Customer Service and Quality Assurance Coordinator for Panther Central. She greets guests coming into the office, answers questions, and refers customers to knowledgeable Customer Care Specialists when needed. Jessica identifies trends in customer support requests and updates current processes to ensure the needs of customers continue to be met by Panther Central. In addition to assisting with daily clerical tasks, she is also instrumental in staff and community engagement events, representing Panther Central through committees, tabling events, and presentations.

Andrew Nguyen – Senior Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Andrew is a Senior Business Systems Analyst for Business, Hospitality and Auxiliary Services. His responsibilities include system analysis, lending technical support during new construction planning, assisting in the technical development and maintenance of departmental systems, as well as playing an active role in developing new initiatives for the use of technology across the entire department. Andrew regularly responds to service requests for various systems and troubleshooting while providing excellent customer service and support.

Noah Payton - Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Noah is a Business Systems Analyst for Business, Hospitality and Auxiliary Services systems. His responsibilities include responding to service requests for various systems and troubleshooting while providing excellent customer service and support.

Sebastian Perez - Evening Shift Lead

Contact Panther Central

Sebastian is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Robert Prokop - Customer Care Specialist

Contact Panther Central

Robert is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Jean Donald Prophete - Marketing and Communications Coordinator

Email: ddp42@pitt.edu

Don is responsible for creating visual and graphic design content for Business, Hospitality and Auxiliary Services. He is instrumental in creating marketing materials for the department including, publications, advertising banners, social media content, and website design. In addition, Don conducts research, analyzing current communications efforts – recommending changes as necessary, researching best practices, and strategizing future initiatives.

Mackenzie Randall - Marketing and Communications Coordinator

Email: mar697@pitt.edu

Mackenzie is responsible for overseeing the visual communications for Business, Hospitality and Auxiliary Services. She serves as the primary departmental videographer and photographer. She leads videography production from implementation to execution and provides photos for websites, merchandise, social media accounts, documenting departmental events and more! 

Richard Rode – Senior Manager of Business Systems 

Email: pcsupport@pc.pitt.edu

Rich is the lead technical staff expert for Business, Hospitality and Auxiliary Services. His responsibilities include analyzing and configuring components of departmental software including RMS, Blackboard, Persona, Micros, Kronos, TMA, and Sequoia. He oversees updates of software, troubleshoots complex technical issues, maintains relationships with software and hardware vendors, and makes budget recommendations.

Tami Roskies – Office Assistant

Email: troskies@pc.pitt.edu

Tami is a member of the Panther Central team who is responsible for a variety of routine administrative office functions. Her responsibilities include filing, shredding, copying, maintaining the file room, general upkeep of office areas, and other basic administrative duties.

Sadaf Sawiz - Customer Care Specialist 

Contact Panther Central

Sadaf is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Laura Stolte - Customer Care Specialist

Contact Panther Central

Laura is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Melissa Sullenberger – Assignments and Leasing Coordinator

Email: mas1205@pitt.edu

As an Assignments and Leasing Coordinator, Missy assists in overseeing all aspects of the University-owned off-campus housing application process. This process includes apartment viewings/tours, leasing, and renewals. She also manages the off campus living portal and assists with community outreach and marketing. If you are interested in University-owned off-campus housing, please reach out to Missy!

Andre Wallace - Overnight Shift Lead

Contact Panther Central

Andre is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Hope Washington - Customer Care Specialist

Contact Panther Central

Hope is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Nicole Weir – Customer Care Specialist

Contact Panther Central

Nicole is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Stephen Wittmaak - Senior Marketing and Communications Coordinator

Email: smw188@pitt.edu

Steve serves as a project lead for the department's Marketing and Communications Team and clients. He is also the department’s email marketing lead and expert, sharing expertise and best practices when creating, proofreading, designing, editing, sending, and analyzing email marketing efforts. Steve develops and manages high-level marketing and branding initiatives. Researching and analyzing current Departmental communications efforts – Steve recommends changes as necessary, researching best practices and strategizing future initiatives

Gregory Young - Customer Care Specialist

Contact Panther Central

Gregory is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!

Tom Zullo – Quality Assurance and Training Coordinator

Email: tzullo@pc.pitt.edu

Tom serves as the Quality Assurance and Training Coordinator for Panther Central. His duties include training and onboarding new staff and students, monitoring customer service, and assisting with policy and procedure development.