Panther Central

Staff Directory

Operations Team | Leadership Team | Panther Central

Leadership Team

Dr. Jim Earle

Associate Vice Chancellor for Business and Auxiliary Services
Panther Central
Email: jearle@pc.pitt.edu

Dr. Jim Earle is the Associate Vice Chancellor for Business and Auxiliary Services at the University of Pittsburgh. In this role, he oversees all auxiliary operations for the University, which includes housing, dining, the ID Center, conference services, the campus stores operations, parking and transportation services, mailing, printing and copy services, and surplus property. Jim manages a staff of over 300 employees in multiple facilities on campus including 20 residence halls, 18 dining locations, and three stores.

Jim is also an author, speaker, and leadership development coach. His book, 100 Yards of Success: Leadership Lessons from College Football, was released at the end of 2013 and highlights 100 leadership lessons learned during Jim's 11 years working in the Pitt Athletic Department.

Jim has a Bachelor of Science degree in Business from Miami University of Ohio and Masters of Business Administration and Doctorate of Education degrees from the University of Pittsburgh.

Julie Bannister – Director of Customer Experience and Business Systems

Panther Central
Email: jmd1003@pitt.edu

Julie oversees Customer Experience and Business Systems for Business and Auxiliary Services. Her duties include: directing all Panther Central operations including customer service, financing, policies, procedures, systems, and programs, managing the development and implementation of Departmental hardware and software systems, reviewing all marketing and communications efforts, oversight of all on campus housing assignments and University-owned off campus leasing, and supervision of staff.

Jamie Siegel – Administrative Assistant

Email: jls294@pitt.edu

Jamie serves as the administrative assistant to the Associate Vice Chancellor for Business and Auxiliary Services. Her duties include: organizing and coordinating special events within the department, creating and distributing the interdepartmental newsletter, maintaining close working relationships with outside vendors and other University departments, and providing administrative support to the Associate Vice Chancellor for Business and Auxiliary Services. In addition to her daily responsibilities, Jamie is also the department’s United Way Coordinator.

Operations Team

Ronald Markovich – Assistant Director, Maintenance Operations Manager

Email: rmarkovich@pc.pitt.edu

Ron oversees Maintenance Operations for Business and Auxiliary Services. Ron is responsible for oversight of staff, budgeting, ordering building equipment, supplies and tools, administering labor contracts, managing fire system maintenance, assisting with strategic planning, and special project coordination.

Michelle Smith – Housekeeping Coordinator

Email: mis169@pitt.edu

Michelle supervises all housekeepers in Business and Auxiliary Services. She is responsible for managing daily work assignments, monitoring work performances, and overseeing the cleanliness of the residence halls. In addition to her supervisory duties, Michelle processes housekeeping work requests, orders housekeeping supplies and equipment, completes special projects, and makes budgeting recommendations.

Clayton Gruber – Assistant Housekeeping Coordinator

Email: CJG89@pitt.edu

Clayton assists in the supervision of all housekeepers in Business and Auxiliary Services. Some of his responsibilities include: building inspections, creating daily job assignments for employees, processing and assigning housekeeping work requests, ordering of supplies and equipment, and training of new employees. Clayton serves as acting supervisor in the Housekeeping Coordinator’s absence.

Mark Adrian – Building Superintendent 

Email: madrian@pc.pitt.edu

Buildings: Centre Plaza Apartments, College Garden Apartments, Forbes-Craig Apartments, Mayflower Apartments, Ruskin Hall

Mark is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Mark!

Andy Brown – Building Superintendent

Email: abrown@pc.pitt.edu

Buildings: Litchfield Towers A, B, C

Andy is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Andy!

Nate Fuhrman – Building Superintendent 

Email: nfuhrman@pc.pitt.edu

Buildings: Amos Hall, Brackenridge Hall, Bruce Hall, Holland Hall, McCormick Hall, Nordenberg Hall 

Nate is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Nate!

Tim Rose – Building Superintendent 

Email: arose@pc.pitt.edu

Buildings: Bouquet Gardens, Central Oakland Apartments, Forbes Hall, Hyacinth Place, Lothrop Hall 

Tim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors. 

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Tim!

Jim Susick – Building Superintendent 

Email: jsusick@pc.pitt.edu

Buildings: The Fraternity Complex, Darragh Street Apartments, Irvis Hall, Panther Hall, Sutherland Hall

Jim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include: ordering of parts, supplies, and services for assigned buildings, special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.

Residents, if you have a question or concern regarding a maintenance issue in one of the buildings listed above, please feel free to contact Jim!

Jim Wagner – Assistant Manager

Email: JAW275@pitt.edu

Food Service Location: The University Club

Jim serves as an Assistant Manager for our Maintenance Operations team in Business and Auxiliary Services. In this role, Jim supervises all of our Building Superintendents, ensuring that our buildings are safe, clean, and operational. Jim assists with coordinating special maintenance projects and initiatives, and also acts as the lead maintenance contact for our Food Service locations. 

 

Tim Wege – Assistant Manager 

Email: twege@pc.pitt.edu

Tim is responsible for the supervision of all maintenance operations union employees including Housekeepers, Operating Engineers, Maintenance Mechanics, and Electricians. He assigns both preventative and corrective maintenance orders, manages daily work assignments, and monitors work performances. He ensures that all buildings meet department standards for cleanliness and efficiency. He also assists with special projects and initiatives as assigned. 

Customer Experience and Business Systems Team

Julie Bannister – Director of Customer Experience and Business Systems

Panther Central
Email: jmd1003@pitt.edu

Julie oversees Customer Experience and Business Systems for Business and Auxiliary Services. Her duties include: directing all Panther Central operations including customer service, financing, policies, procedures, systems, and programs, managing the development and implementation of Departmental hardware and software systems, reviewing all marketing and communications efforts, oversight of all on campus housing assignments and University-owned off campus leasing, and supervision of staff.

Katherine Hendrickson – Assistant Director, Assignments and Leasing Manager

Email: kmm274@pitt.edu

Katherine manages the housing assignment selection, application, and retention process for all on campus housing assignments as well as the leasing process for all University-owned off campus apartments. In addition, Katherine oversees the off campus living portal, supervises staff, and completes special projects for the Department.

Michael Barker – Shift Lead, Evening Shift

Email: panthercentral@pitt.edu

Michael assists in supervising the evening shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, Michael assists with special departmental projects as needed.

Alexandra Brown – Customer Care Specialist

Email: panthercentral@pitt.edu

Alexandra is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Kelsey Brueckner – Senior Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Kelsey serves as the Senior Business Systems Analyst for Business and Auxiliary Services. Her daily responsibilities include serving as one of the lead systems administrators for the various departmental systems, troubleshooting, responding to service requests, and routine maintenance. In addition to her regular duties, Kelsey assists with system enhancements and researches future systems initiatives.

Pamela Bryant – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Pamela is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

John Bumbera – Shift Lead, Overnight Shift

Email: panthercentral@pitt.edu

John assists in supervising the overnight shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, John assists with special departmental projects as needed.

Ryan Cassidy – Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Ryan serves as a Business Systems Analyst for all Business and Auxiliary Services systems, with a special concentration on MBS and Blackboard. Other responsibilities include: responding to service requests for the various systems, troubleshooting, set up of guest scan-in systems, POS devices, vending, laundry, and copy readers, and providing excellent customer service and support.

Laura Conley – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Laura is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Dan Gebhart – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Dan is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Megan Hankins – Communications Coordinator

Panther Central
Email: mhankins@pc.pitt.edu

Megan is responsible for the written content and communications for Business and Auxiliary Services websites, marketing efforts, and publications. She also assists with social media communications, marketing initiatives, and updating the website.

Tanya Hughes-Smith – Customer Care Specialist

Email: panthercentral@pitt.edu

Tanya is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Katie Kaiser – Quality Assurance and Training Coordinator

Email: katie.kaiser@pitt.edu

Katie serves as the Quality Assurance and Training Coordinator for Business and Auxiliary Services. Her duties including training and onboarding new staff and student workers, monitoring customer service, assisting with the development of policies and procedures, and supervision of students and staff. Katie also conducts customer service training.

James Kardell – Panther Central Manager

Panther Central
Email: panthercentral@pitt.edu

James supervises all daily customer service operations at Panther Central. He manages a team of Customer Care Specialists, and helps troubleshoot complex customer service issues. In addition to completing a variety of administrative tasks, James helps create policies and procedures to ensure that the Panther Central team delivers the highest quality customer service.

Mandi Keller – Administrative Specialist

Email: mkeller@pc.pitt.edu

Mandi serves as the Administrative Specialist for the Customer Experience and Business Systems team. Her responsibilities include providing direct administrative support to the Director of Customer Experience and Business Systems and other departmental leadership, data entry and management, monthly reporting, and other special projects as assigned.

Eric Langberg – Shift Lead, Morning Shift

Panther Central
Email: panthercentral@pitt.edu

Eric assists in supervising the daylight shift customer care team. He provides direct customer service and support to students, parents, faculty, and staff. In addition to his customer service responsibilities, Eric assists with special departmental projects as needed.

Trisha Margiotti – Off Campus Living Specialist

Email: tmargiotti@bc.pitt.edu

Trisha assists with maintaining the off campus living portal - posting off campus apartment vacancies, sublets, roommate requests, etc. She also schedules and conducts University-owned off campus apartment viewings/tours, and answers general off campus living questions.

Judah Marroquin – Customer Care Specialist

Email: panthercentral@pitt.edu

Judah is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Samara McGraw – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Samara is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Jena Meyer – Assignments Coordinator

Email: jmeyer@pc.pitt.edu

As the Assignments Coordinator, Jena oversees all aspects of the on campus housing assignment process including freshman room assignments, the housing application and reapplication process, room retention, summer assignments, and the housing waitlist. Jena also serves as the liaison between Panther Central and Residence Life.

Jessica Miele – Department Greeter

Email: panthercentral@pitt.edu

Jessica serves as the Department Greeter for the Panther Central team. She greets guests coming into the office, answers questions, and refers customers to our knowledgeable Customer Care Specialists when needed. Jessica also assists with administrative tasks and special projects as assigned.

Chris Minahan – Customer Care Specialist

Email: panthercentral@pitt.edu

Chris is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Andrew Nguyen – Business Systems Analyst

Email: pcsupport@pc.pitt.edu

Andrew serves as a Business Systems Analyst for Business and Auxiliary Services systems, with a special concentration on Kronos and TMA. Other responsibilities include: responding to service requests for the various systems, troubleshooting, set up of guest scan-in systems, POS devices, vending, laundry, and copy readers, and providing excellent customer service and support.

Kaitlin Powell – Communications and Design Coordinator

Email: kpowell@pc.pitt.edu

Kaitlin is responsible for the graphic design and photography for Business and Auxiliary Services websites, marketing efforts, and publications. She also assists with social media communications, marketing initiatives, and analyzing current trends in web design.

Clayton Robinson – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Clayton is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Richard Rode – Business Systems Manager

Panther Central
Email: pcsupport@pc.pitt.edu

Rich is the lead technical staff expert for Business and Auxiliary Services. He is responsible for analyzing and configuring components of departmental software including RMS, Blackboard, Persona, Micros, Kronos, TMA, and Sequoia. Some duties include: overseeing updates of software, troubleshooting complex technical issues, maintaining relationships with software and hardware vendors, and making budget recommendations.

Tami Roskies – Office Assistant

Email: troskies@pc.pitt.edu

Tami is a member of the Panther Central team who is responsible for a variety of routine administrative office functions. Some of her responsibilities include filing, shredding, copying, maintaining the file room, general up-keep of the office area, and other basic administrative duties as needed.

Niaesha Sloan-Ramsey – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Niaesha is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Lois Wade – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Lois is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!

Rachel Yoke – Communications Manager

Email: ryoke@pc.pitt.edu

Rachel serves as the Communications Manager for Business and Auxiliary Services. She acts as the final format and text reviewer for all Departmental communications, she creates new marketing initiatives, she is responsible for customer outreach, and she analyzes and forecasts marketing trends. Rachel also supervises two Communications Coordinators and completes special projects for the Department.

Tom Zullo – Customer Care Specialist

Panther Central
Email: panthercentral@pitt.edu

Tom is a member of Panther Central's team of knowledgeable Customer Care Specialists, who provide direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or stop by a Panther Central location to meet with a Customer Care Specialist!