Panther Central

Food Safety: Inspection Results & Improvements Archive

Food-service operations at the University of Pittsburgh are subject to Allegheny County Health Department (ACHD) inspections year-round to ensure that facilities and operations comply with industry standard best practices. The process enables Pitt to monitor its food service provider's operations at the University and allows us the flexibility to work with our food-service provider to improve safety practices and policies.

View the status of all inspection results from University dining operations* below:

*Please be advised that healthy and safety inspection results archived before July 1, 2020 occurred under the management of Sodexo. All inspections archived on this page after July 1, 2020 occurred under the management of Chartwells.  

October 2018 Dining Inspections
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At the University’s request, Sodexo has committed to providing:

  • A team of food safety managers to oversee immediate inspections of all campus dining facilities and to retrain staff as needed.
  • A public health and safety expert—who is also a former health inspector—to conduct daily inspections of all campus dining facilities using Allegheny County Health Department standards.
  • Two safety liaisons to provide ongoing training and support to facility dining managers.
  • An independent auditor to perform inspections, ensure compliance with county regulations and verify that Sodexo’s responses and re-training efforts are effective.

In addition, the University is in the process of hiring an independent contractor to inspect Sodexo’s operations and food safety processes. Pitt is also creating a new position—director of dining services—to oversee all of the contracted food services operations on campus and lead efforts to prevent future issues.

The University is in the process of securing experts—both independent experts and experts employed by Pitt—who will be charged with ensuring that our contracted food services provider, Sodexo, is following all necessary food safety processes and plans. This team of experts will effectively expand our current capacity to maintain direct and daily oversight of Sodexo’s operations on campus.

Beyond this effort: We have required Sodexo to generate a comprehensive plan that will improve transparency, address current inspection findings and reduce or eliminate further findings. This is an aggressive plan—and one that Sodexo is better positioned to explain.

Our current focus is to ensure that the company fulfills its pledge to remedy current concerns related to food safety while improving communication with the University. We expect the Allegheny County Health Department to return to Market Central for a re-inspection and we will be looking to Sodexo to remedy these issues as soon as possible and in advance of the Health Department’s next visit.

We understand that this is an issue of interest to many of our community members, and we will continue sharing information on Sodexo’s corrective actions on this page.

The Allegheny County Health Department re-inspected food service operations at Market Central on Oct. 19. Though the number of violations was reduced from the Oct. 10 review and the facility remains open with green placard status, the inspector found issues that remain at this food service operation. This is unacceptable, and we are demanding Sodexo immediately resolve this situation. We will expand our independent oversight activities, and we are prepared to take all necessary corrective action if these violations are not quickly addressed

On Oct. 10, the Allegheny County Health Department inspected our main Pittsburgh-campus dining area, Market Central, operated by a food services contractor, Sodexo. This inspection found a number of instances that required corrective action. Sodexo immediately addressed and remediated all food-safety concerns and all operations on campus maintained the County’s green “inspected and permitted” placard.

Pitt will continue to monitor this issue closely and ensure that the necessary steps are taken to prevent or promptly address findings as they arise. The following were the immediate actions that Sodexo has reported taking to address each of the health department’s findings.

Assessment Category 1 Food Source/Condition
Corrective Action: Food affected by condensation removed immediately. Cause of condensation found to be from open door during loading. Employees retrained on proper freezer loading.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 5 Cooling Food
Corrective Action: Equipment was at required temperature, but meats were recently sliced and had not had time to cool. Provided retraining on appropriate portion sizes to be cooled in a pan. Sushi delivery process has been revised to insure compliant temperatures. 
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 6 Hot Holding Temperatures
Corrective Action: Veggie patties and chicken were sitting under heat lamps in preparation for high volume of customers. Now all are being made to order to ensure compliant temperature.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 7 Cold Holding Temperatures
Corrective Action: All food not cooled to compliant temperatures at time of inspection was discarded. Coolers were verified to be holding temperatures correctly. Several foods had been prepared immediately prior to inspection and had not had time to cool. Steam table well no longer used for cold products.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 8 Facilities to Maintain Temperature
Corrective Action: Employees have been retrained to ensure cold items are placed in the cold holding unit. Ice was removed and new drapes installed at freezer entrance to prevent warm air during deliveries. Thermometers added immediately as needed. Milk nozzle cut and employees retrained to ensure all nozzles are cut to a 45 degree angle.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 9 Date Marking of Food
Corrective Action: All labeling stickers have been updated with discard dates. New Registered Dietician assigned responsibility for monitoring all labeling.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 11 Cross-Contamination Prevention
Corrective Action: Water was cloudy because ice cream scoop dipper well was turned off. Dipper well confirmed to be operating correctly, staff retrained to ensure proper use.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 13 Employee Personal Hygiene
Corrective Action: Employee was addressed immediately and received food safety re-training. Meal policy has been reiterated to all employees at pre-shift meetings. Employee beverage policy has been reviewed: all beverages will be consumed in the breakroom.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 14 Cleaning and Sanitization
Corrective Action: Employees were re-trained on dish room procedures and quality assurance before delivering utensils to the front of the house. Squeeze bottle cited was discarded immediately and new one provided. Pot sink is not used for sanitization; pots are run through the dish machine for proper sanitization. Gaskets for coolers were replaced except for two coolers – those gaskets were ordered and will be replaced on 10/19. Employee using scissors was addressed and re-trained on food safety policy. Hood filters were removed and cleaned immediately. Hood at pizza oven was cleaned immediately. Frequency of cleaning filters and hoods has been increased.
Finding date: Oct. 10. Action taken: Oct. 10 and Oct. 19

Assessment Category 16 Waste Water Disposal
Corrective Actions: Filter system was replaced.

Assessment Category 18 Handwashing Facilities
Corrective Action:  Hand wash sign added immediately. Trash can moved to a convenient location. Paper towels added immediately to dispenser.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 19 Pest Management
Corrective Action: Exterminator arrived on same day for treatment of the few small flies; no sightings on last three reports. Gaps on doors corrected on 10/18.
Finding date: Oct. 10. Action taken: Oct. 10 and Oct. 18.

Assessment Category 23 Contamination Prevention – Food, Utensils and Equipment
Corrective Action: Employees retrained to display apples under sneeze protection. Employees were retrained to make sure handles stay out of food. Ice paddles are properly stored when not in use. Desserts were uncovered because they were being replenished on the display counter. Employees have been retrained to utilize cart covers when not replenishing.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 24 Fabrication, Design, Installation and Maintenance
Corrective Action: Damaged fryer skimmers were discarded and replaced. Crates were removed immediately and items are properly stored on racks. The hot box was empty and not in use; it was discarded immediately.  Material at Flying Star will be replaced on 10/19. Gaskets for coolers were replaced except for two coolers – those gaskets were ordered and will be replaced on 10/19.
Finding date: Oct. 10. Action taken: Oct. 10 and Oct. 19

Assessment Category 27 Floors
Corrective Action: Cove base was repaired. Drains and floors were cleaned immediately and employees retrained on proper cleaning procedure.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 28 Walls and ceilings
Corrective Action: Ceiling tiles replaced.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 30 Ventilation
Corrective Action: Vent hood gaps corrected by installing correct size filters.
Finding date: Oct. 10. Action taken: Oct. 10

Assessment Category 31 Dressing rooms and locker rooms
Corrective Action: Individual lockers are provided for every employee to store items away from food areas. Retraining has been conducted. Items were stored in a separated section of the locker room designated for storage. They have been moved and this area is no longer used for storage.
Finding date: Oct. 10. Action taken: Oct. 10

November 2018 Dining Inspections
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No re-inspection needed. 

On Nov. 30, 2018 the Allegheny County Health Department inspected RxPresso located in Salk Hall. The inspection found three issues that required corrective action.

Corrective actions: All issues were corrected and the facility was re-inspected on 12/7/2018 (see re-inspection details). 

No re-inspection needed. 

On Nov. 26. 2018, the Allegheny County Health Department inspected Forbes Street Market located on the street level of Bruce Hall. The inspection found five issues that required corrective action.

Corrective actions: All issues were corrected and the facility was re-inspected on 1/3/2019 (see re-inspection details).

No re-inspection needed. 

December 2018 Dining Inspections
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During the inspection, one low-risk, floor-related issue was identified and corrected at the time of inspection. No re-inspection was required.  

No issues were identified. No re-inspection was required.

During the inspection, seven low- and medium-risk issues were identified in areas including facilities to maintain temperature, water supply, and food, utensils and equipment. Immediate steps were taken to correct these issues, including adding conveniently located thermometers, relocating a box of cups, and repairing a slow drain in a hand sink.

January 2019 Dining Inspections
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During the inspection, one issue requiring corrective action was identified in the area of pest management. Immediate steps were taken to correct this problem, including treating and surveying the entire Cathedral of Learning, increasing the number of pest monitoring devices and bait, eliminating entry sites, increasing the frequency of cleaning storage areas, storing pest-attracting foods in rodent-proof containers, and increasing the frequency of pest control services. No re-inspection was required.

On January 14, 2019, the Allegheny County Health Department inspected the Petersen Events Center Food Court. The inspection found two issues requiring corrective action at the Burrito Bowl.

Corrective actions: All issues were corrected and the facility was re-inspected on 4/4/2019 (see re-inspection details).

During the inspection, five low- and medium-risk issues were identified in areas including floors, food, utensils and equipment, and fabrication, design, installation, and maintenance. We took immediate steps to correct these, including providing food shields and ensuring lids are properly closed. No re-inspection was required.  

During the inspection, two low-risk issues were identified relating to the ice machine and counter lining. Issues were immediately corrected and staff was trained on the appropriate measures to prevent reoccurrence. No re-inspection was required.  

During the inspection, one low-risk issue was identified related to the storage of single-use paper goods. We took immediate corrective action and moved the items. No re-inspection was required.

April 2019 Dining Inspections
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No issues were identified. No re-inspection was required.

On April 8, 2019, the Allegheny County Health Department inspected Market Central. The inspection found nine issues requiring corrective action. 

  • Dented can of pizza sauce stored at Bella's Pizza.
    • Corrective actions: Can moved to designated rack.
  • Cooling broccoli slaw stored covered in plastic (within time/temperature parameters)
    • Corrective actions: Plastic wrap was removed to facilitate cooling of product. 
  • Cooked tofu at H2Peas measured 129 degrees Fahrenheit.
    • Corrective actions: Product was discarded. 
  • Dried residue present on cutting board and exterior of beverage station ice chute soiled. 
    • Corrective actions: Issues corrected immediately. 
  • Food storage issues: Bags of onions stored on floor, containers of peanut butter and jelly stored uncovered, packaging stored on the floor, spoons stored on countertop. 
    • Corrective actions: All issues were corrected. 
  • Contamination prevention: Water collecting in ice buckets, condenser of walk-in cooler leaking. 
    • Corrective actions: All issues were corrected. 
  • Gasket of reach-in cooler torn.
    • Corrective actions: Issue was corrected. 
  • Compactor leaking and area soiled. 
    • Corrective actions: Issue was corrected. 
  • Floor issues: Debris on floor below hot holding unit at Flying Star, syrup build-up on floor in beverage storage room. 
    • Corrective actions: All issues were corrected. 

The facility was re-inspected on 4/16/2019 (see re-inspection details).

During the inspection, three issues requiring corrective management were identified in the areas of holding temperatures and food, utensils and equipment. We took immediate corrective action, including evaluating heating and cooling equipment and storing tongs separately from product. No re-inspection was required.

During the inspection, one low-risk issue was identified in the area of fabrication, design, installation, and maintenance. We took immediate steps to correct the issue and ensure ice from the machine discharges correctly.

May 2019 Dining Inspections
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No issues were identified. No re-inspection was required.No issues were identified. No re-inspection was required.

No issues were identified. No re-inspection was required.

On May 13, 2019, the Allegheny County Health Department inspected the Cathedral Cafe. The inspection found eight issues requiring corrective action. 

  • Foods held in cooler without discard dates.
    • Corrective actions: Labeled foods with 5-day use-by dates and retrained staff on labeling requirements.
  • Ice scoop improperly stored in ice bucket.
    • Corrective actions: Ice scoop was removed from bucket and sanitized.
  • Dish machine did not reach required temperature of 160 degrees Fahrenheit.
    • Corrective actions: Machine was immediately serviced and reached 160 degrees Fahrenheit.  
  •  Flies observed at hand washing sink
    • Corrective actions: Area inspected and pest control notified to provide treatment.  
  • Rodent droppings observed.
    • Corrective actions: Droppings were removed and areas were disinfected. Areas will be monitored multiple times a day and pest control notified of findings.
  • Dishwasher not following procedure.
    • Corrective actions: Employee was immediately re-trained on proper handwashing sanitation.
  • Apples held at front counter unwrapped.
    • Corrective actions: Apples re-washed and wrapped.

Facility was re-inspected on May 24, 2019. 

August 2019 Dining Inspections
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During the inspection, one low-risk issue was identified relating to the hand washing sink. The issue was immediately corrected. No re-inspection was required.  

No issues were identified. No re-inspection was required.

September 2019 Dining Inspections
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During the inspection, seven issues were identified in areas including holding and food temperatures, cleaning, and contamination prevention. A dented can was removed, and peeling paint was noted at the base of the mop sink. The issues were immediately corrected. No re-inspection was required.

During the inspection, three issues were identified in areas including holding and food temperatures and floor cleanliness. The issues were immediately corrected. No re-inspection was required. 

During the inspection, four issues were identified in areas including holding and food temperatures. A gap was noted in a wall, and a certified food protection manager was not present when the inspection began. The issues were immediately corrected. No re-inspection was required. 

During the inspection, one low-risk issue was identified in the area of contamination prevention. The issue was immediately corrected. No re-inspection was required.

During the inspection, three low-risk issues were identified in areas including cleaning and floors. Fewer than five fruit flies were observed near a syrup rack. The issues were immediately corrected. No re-inspection was required

October 2019 Dining Inspections
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During the inspection, two issues were identified in areas including holding and food temperature and ventilation. The issues were immediately addressed, and the ventilation system is scheduled to be replaced. No re-inspection was required.

During the inspection, five issues were identified in areas including holding and food temperatures and cleaning. Peeling floors and low lighting were observed.

The issues were immediately addressed, and the flooring is scheduled to be replaced. No re-inspection was required.

During the inspection, one issue was identified in the area of pest management. An open pest monitoring device was observed, and it has since been removed. No re-inspection was required.

November 2019 Dining Inspections
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During the inspection, no issues were identified and no re-inspection was required.

During the inspection, three issues were identified in areas including missing wall and ceiling covers, and a small leak was noted in the main kitchen’s drain pipe. Immediate action was taken to correct all issues. No re-inspection was required.

During the inspection, one issue was identified. The storage room lacked a handwashing sign. A sign was immediately posted, and no re-inspection was required.

December 2019 Dining Inspections
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During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

No issues were identified during the inspection.

During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

January 2020 Dining Inspections
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The following dining locations underwent a health and safety inspection on January 23: Burrito Bowl, Campus View Club, Coaches Corner, Commissary Kitchen, Fastbreak #1, Fastbreak #2, Foul Shot, Panther’s Basket Cart, Pantry, Pitt Nachos, Sweet 16 (Panther Pub), and Three Points Café. All violations were immediately resolved and no re-inspections were required.

During the inspection, no issues were identified and no re-inspection was required.

During the inspection, two issues were identified and immediately resolved. No re-inspection was required.

February 2020 Dining Inspections
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The following dining locations underwent a health and safety inspection on February 26: Baseline Grill, Chick-fil-A, Dippin’ Dots #1, Dippin’ Dots #2, Hardwood Café, and Level 5 Pantry. Three violations were identified and immediately resolved. No re-inspections were required.

During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

During the inspection, three issues were identified and immediately resolved. No re-inspection was required.

September 2020 Dining Inspections
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Several low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, one issue was identified and immediately resolved. No re-inspection was required.

October 2020 Dining Inspections
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No issues were identified during the inspection and no re-inspection was required. 

No issues were identified during the inspection and no re-inspection was required. 

During the inspection, two issues were identified and immediately resolved. No re-inspection was required. 

February 2021 Dining Inspections
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No issue were identified during the inspection and no re-inspection was required. 

No issue were identified during the inspection and no re-inspection was required. 

During the inspection, seven issues were identified and immediately resolved. No re-inspection was required. 

March 2021 Dining Inspections
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During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required. 

No violations were identified and no re-inspection was required. 

During the inspection, four low-risk violations were identified and immediately resolved. No re-inspection was required. 

During the inspection, one low-risk violation was identified and immediately corrected. No re-inspection was required. 

During the inspection, three low-risk violations were identified and immediately resolved. No re-inspection was required. 

During the inspection, two violations were identified and immediately resolved. No re-inspection was required. 

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required. 

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required. 

No violations were identified and no re-inspection was required. 

No violations were identified and no re-inspection was required. 

August 2021 Dining Inspections
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During the inspection, two issues were identified and immediately resolved. No re-inspection was required. 

October 2021 Dining Inspections
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During the inspection, four violations were identified and immediately resolved. No re-inspection was required.

During the inspection, six low-risk violations were identified and immediately resolved. No re-inspection was required.

No issues were identified during the inspection and no re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, no issues were identified and no re-inspection was required.

During the inspection, no issues were identified and no re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

November 2021 Dining Inspections
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During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.

During the inspection, three violations were identified and immediately resolved. No re-inspection was required.

During the inspection, two low-risk violations were identified and immediately resolved. No re-inspection was required.

During the inspection, four violations were identified and immediately resolved. No re-inspection was required.

No issues were identified during the inspection and no re-inspection was required.

No issues were identified during the inspection and no re-inspection was required.

During the inspection, one low-risk violation was identified and immediately resolved. No re-inspection was required.